Safety & guidelines Practical • calm • contactless

Safety comes first.

Simple rules that keep pickups predictable for households and safe for collectors.

Back to Home Household safety
These are baseline guidelines — councils/partners can add local requirements.

Household guidelines

Contactless pickup

  • Agree a pickup window in‑app.
  • Leave bags outside — you never have to open your door.
  • Bring bins/tubs back inside after pickup if you used them.

Where to place bags

  • Visible, well‑lit spot near your door or bin area.
  • Clear instructions if there's a gate, side entry, or steps.
  • Keep pathways clear (no trip hazards).

What not to include

Hazards

  • No sharp objects or broken glass shards.
  • No hazardous liquids or chemicals.
  • If in doubt, leave it out.

Packaging

  • Use any sturdy bag/box.
  • Avoid overfilling — keep it carry‑safe.
  • Cans & bottles only (10c scheme eligible).

Collector guidelines

Respect the household

  • Follow the agreed pickup spot and time window.
  • Contactless means no door contact unless invited.
  • If anything feels unsafe, leave and report in‑app.

Safe handling

  • Wear gloves if needed and lift safely.
  • Don't accept hazardous items; report them.
  • Keep routes short and local.

Partner note for councils

Standardised safety guidance for residents and collectors can be aligned to local work‑health‑safety recommendations and added to campaign materials.